REFERENCES
Comprehensive Signing Solution for BVS
COMPANY
Bratislavská vodárenská spoločnosť a.s.
PROJECT DURATION
8 months
IMPLEMENTED SYSTEM
Custom Software with Electronic Signing
INDUSTRY
Water Utility
CLIENT
Bratislavská vodárenská spoločnosť
Bratislavská vodárenská spoločnosť, a.s. (BVS) is among the largest drinking water suppliers in Slovakia. It provides drinking water production and distribution, as well as wastewater treatment, for over 800,000 residents in Bratislava and surrounding regions. As a modern public utility company, BVS long-term focuses on improving service quality, efficient document management, and digitizing internal processes to deliver faster and more transparent communication to its customers.
CHALLENGE & GOALS
What We Solved
Before implementing the solution, BVS faced lengthy processes and high paper consumption, which burdened not only the process itself, but also the environment. Every customer journey — from application to contract — required printing, hand signatures, and manual document processing.
The goal of the project was to reduce paper administration, speed up application processing at contact centers, and allow customers to handle services 100% online.
OUR SOLUTION
How It Works
To meet all customer expectations, we created custom software enhanced with electronic signing. Currently, BVS customers can sign forms, applications, and contracts in two ways:
Online from the comfort of home without having to print, physically sign, scan, or mail documents. The client simply selects the required document, signs it electronically on their device, and sends it with a single click.
At the BVS contact center, where the client is ready to sign the document quickly and paperlessly on a signature tablet, allowing the contact center employee to access it immediately on their device for further processing.
The customer solution was assembled from several components:
- Custom Software – Provides online access to forms, applications, and contracts, enabling easy completion, which reduces administrative burden and speeds up the entire process.
- Electronic Signing – Implemented directly into the customer infrastructure, allowing company staff and customers to sign documents instantly and securely.
- Signature Tablets – Provided a quick and easy way to sign documents on-site without paper and printing at physical branches.
RESULTS
Benefits for the Customer
Process Automation
Internal procedures were simplified and digitized, reducing administrative burden for employees.
Reduced Turnaround Time
Applications and contracts are processed immediately after signing, eliminating unnecessary delays.
Lower Environmental Impact
The paperless solution contributes to sustainability and saves thousands of sheets of paper annually.
Online Availability
Clients can sign and submit documents conveniently from the comfort of home.
Electronic Signing
A secure and verifiable signature replaces the need for printing, scanning, or physical delivery.
Improved Customer Experience
Clients appreciate faster, simpler, and transparent service handling.
COMPLEXITY
Project Complexity
3
/6
SIZE
3
/6
TIME
3
/6
COST
3
/6
COMPLEXITY
CLIENT TESTIMONIAL
What the Client Says
“Communication with BRAIN:IT was very professional. The entire implementation process at BVS went according to schedule, and the whole project turned out very well from our perspective.”
– Jakub Dušička, Project and Relationship Manager v BVS
Interested in a similar solution?
We would be happy to build a custom system tailored to your needs — from design to implementation.