Client zone for Tatra Leasing
COMPANY
Tatra Leasing, s.r.o.
PROJECT DURATION
12 months
IMPLEMENTED SYSTEM
Client Zone with Electronic Signature
INDUSTRY
Financial Leasing
CLIENT
Tatra Leasing
Tatra Leasing is a subsidiary of Tatra banka, with over 30 years of experience in the leasing market. It provides a broad portfolio of products ranging from various types of leasing to installment loans. Tatra Leasing strives to offer its clients universal, stable, and comprehensive services tailored to their individual needs.
CHALLENGE & GOALS
What We Solved
Tatra Leasing came up with a vision to enable clients to sign contracts online from the comfort of their homes without having to visit a branch. Based on this draft and specific requirements, we created a comprehensive client portal that provides maximum convenience, high legal certainty thanks to fully integrated electronic signatures, and seamless functionality. The result is a platform where clients don’t need to go anywhere — everything is handled online.
The biggest challenge of the project was integration with existing systems and compliance with strict security standards, including legislative alignment with the European eIDAS 2.0 regulation, as well as integration into Tatra banka’s hybrid infrastructure.
What does the client portal include?
- Application creation
- Document management
- Personalized offers
- Operator communication
- Notification center for efficient information distribution
OUR SOLUTION
How It Works
In response to growing client expectations and the need for digitization, we designed and successfully implemented a modern online client portal for Tatra Leasing — a single space where customers have everything important just a few clicks away.
Contracts, applications, documents, and messages — everything clearly organized and accessible 24/7 from any device.
A key component of the solution is a fully digitalized contract workflow, allowing clients to sign contracts quickly, conveniently, and securely — without needing to visit a physical branch.
Technologically, we integrated the client portal into Tatra banka’s hybrid infrastructure. The client zone enables clients to conclude contracts that are automatically archived in the bank’s document system upon completion, using qualified electronic seals for long-term retention to ensure long-term validity and trustworthiness.
The client portal also features a notification center for personalized communications, including instant email or in-app alerts.
The result is a modern digital environment that saves time, money, and human resources.
RESULTS
Benefits for the Customer
Relieving Branches and Staff
Reduces the need for in-person meetings at branches.
Integration with Tatra Leasing Systems
Easy scalability and extension of the solution.
No Need for Specialized Hardware
No signature pads or USB/NFC chip readers required.
Cost Savings
Significantly reduced paper, printing, and administrative costs.
Marketing Tool
Enables targeted and personalized product and service offers directly to clients.
Time Savings
Rapid signing without travel, instant document archiving without manual scanning.
COMPLEXITY
Project Complexity
4
/6
SIZE
4
/6
TIME
4
/6
COST
4
/6
COMPLEXITY
CLIENT TESTIMONIAL
What the Client Says
“The result of the new client zone is an improved user experience for our clients and simplified processes within our company.”
– Zuzana Mišovičová Hámorošová, Senior Product Manager TL
Interested in a similar solution?
We would be happy to build a custom system tailored to your needs — from design to implementation.